Shipping policy
Shipping & Delivery Information
At NebulaHaptic, we are committed to getting your premium gaming and tech gear to you reliably and efficiently. This policy outlines our standard shipping procedures for all orders.
Processing Time
All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays) after payment confirmation. You will receive a shipment confirmation email with tracking information once your order has left our warehouse.
Shipping Method & Areas
We currently offer one reliable shipping method to ensure consistency and clarity for our customers:
- Standard Shipping: Delivered by our trusted logistics partners.
We ship internationally to most countries. Shipping costs and estimated delivery times are calculated at checkout based on your destination and order size.
Shipping Costs & Delivery Estimates
Shipping costs are calculated in real-time based on your shipping address, the total weight, and dimensions of your items. There is currently no minimum order value for free shipping.
Estimated delivery times for Standard Shipping typically range from 5 to 15 business days after dispatch, depending on the destination. These are estimates provided by carriers and are not guaranteed delivery dates.
Order Tracking
Once your order is shipped, you will receive an email containing your tracking number and a link to monitor your package's journey. Please allow up to 24 hours for the tracking information to become active on the carrier's website.
Important Notes
- Please ensure your shipping address is complete and accurate. NebulaHaptic is not responsible for packages lost or delayed due to incorrect addresses provided by the customer.
- Customs, duties, and taxes for international orders are the responsibility of the recipient. We cannot predict or control these charges.
- Delivery delays may occasionally occur due to carrier processing, weather events, customs inspections, or other factors beyond our control.
- For any inquiries regarding your shipment, please contact our support team at [email protected] with your order number.