Privacy policy

1. Introduction

Welcome to NebulaHaptic. We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.nebulahaptic.com and purchase our products, including Keyboards & Keycaps, Mice & Pointing Devices, Audio & Sound equipment, Controllers & Gaming gear, and Accessories & Parts.

Please read this policy carefully. By using our website, you consent to the data practices described herein.

2. Information We Collect

We collect information that you provide directly to us and information automatically collected during your visit.

2.1 Information You Provide

• Contact and Identity Data: Such as your name, shipping/billing address, and email address when you make a purchase or contact us.
• Transaction and Payment Data: Details of products you purchase and payment information. Please note, we do not store full credit card numbers; payments are processed by secure third-party payment gateways.
• Communication Data: Correspondence when you contact our support team via email.

2.2 Automatically Collected Information

• Technical Data: Including your IP address, browser type, operating system, referring URLs, and device information.
• Usage Data: Pages you view, time spent on the site, clickstream data, and other diagnostic data collected via cookies and similar tracking technologies.

3. How We Use Your Information

We use the collected information for legitimate business purposes, including:

• To process and fulfill your orders, including shipping and customer support.
• To communicate with you about your order, respond to inquiries, and provide customer service via [email protected].
• To improve, personalize, and optimize our website, products, and services.
• To prevent fraud, enhance security, and comply with applicable laws and regulations.
• To send you promotional communications about new products or offers, where you have consented to receive such marketing. You can opt-out at any time.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our processing of your personal data is based on:

• Contract: Processing necessary to fulfill our contractual obligations to you (e.g., delivering your order).
• Consent: Where you have given clear consent for specific purposes (e.g., marketing emails).
• Legitimate Interests: For our legitimate business interests, such as website security, fraud prevention, and improvement of our services, provided these interests are not overridden by your data protection rights.
• Legal Obligation: To comply with our legal and regulatory requirements.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data with trusted third parties only as necessary:

• Service Providers: Such as payment processors, shipping carriers, and IT service providers, who assist in our operations under strict contractual data protection terms.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business, where your data may be transferred as a business asset.

We ensure all third parties respect the security of your data and process it only for specified, lawful purposes.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take all necessary steps to ensure such transfers comply with applicable data protection laws, using mechanisms like Standard Contractual Clauses approved by the European Commission for transfers from the EEA.

7. Data Security and Retention

7.1 Security Measures

We implement robust technical and organizational security measures, including encryption (SSL/TLS), access controls, and secure server infrastructure, to protect your data from unauthorized access, alteration, disclosure, or destruction.

7.2 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Transaction data is typically retained for a period required by tax and commercial law.

8. Your Data Protection Rights

Depending on your location, you may have rights under data protection laws such as the GDPR or CCPA, including:

• Access & Portability: Request access to or a copy of your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data under certain conditions.
• Restriction & Objection: Object to our processing or request restriction of processing.
• Withdraw Consent: Withdraw your consent at any time, where processing is based on consent.
• Opt-out of Sale (CCPA): California residents have the right to opt-out of the "sale" of personal information.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law. You may also have the right to lodge a complaint with your local data protection authority.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.

10. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with data, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our dedicated support team at: